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01. What Is Clyde

What is Clyde?
The extended warranty covers your product for two (2) years. Sasha Lighting and Clyde partner for the first year of warranty to cover any product issues or accidents, and Clyde continues that same coverage for the second
year. Check out Clyde’s website for more details.

Who is Clyde?
Clyde is an insurance technology company that has built a marketplace of top-rated insurers and administrators. Clyde enables Sasha Lighting to offer our customers great product protection coverage.  We work closely with Clyde to manage our protection plan program.

Can I add items to an existing order?

Unfortunately, you can’t add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.

What methods of payment do you accept?
Sasha Lighting accepts payments from Visa, Mastercard, American Express, Discover, Apply Pay, and ShopPay.

Need assistance?

For the fastest response email us at: sales@sashalighting.com or contact us.

Monday - Friday: 10 am - 7 pm CST
Saturday: 10 am - 3 pm CST
Sunday and Holidays: Closed

02. Shipment

Notice About Shipping Times (updated 4/6/22)
Unfortunately, due to industry-wide supply chain disruptions, there are delays in production and shipping. Keeping in mind these longer lead times, we encourage you to order early to secure the inventory so we can ship your item out to you as soon as possible.

What should I do if I’m missing items from my order?
Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. To verify which item(s) may have shipped separately, visit the Order History section in My Account. Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email.
If all of your shipments have been delivered and you are still missing items, please contact us immediately. Purchase amount will be back on your bank account within seven working days. When an order has already been shipped, it can no longer be cancelled.


How do I change my shipping address for an order?
To update the shipping address for an order, please contact us.

03. Deliveries

How do I receive my LTL Freight or White Glove delivery?
You'll receive an email from us with tracking information about your item. Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.


Some things to know:
-Items will not be delivered without an appointment.
-Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
-Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.
-Additional fees will be charged for missed appointments and last-minute changes to appointments.

I received a damaged item. What should I do?
If you received a damaged item, please contact us immediately. Please include your order number and the name of the item that was damaged.

04. Returns and exchanges

Can I return my order?
Your satisfaction is our highest priority. Orders may be returned within 30 Days upon delivery.  It is the customer's responsibility to pay for shipping the item(s) back to Sasha Lighting or one of our affiliates. 

**Some items may be marked non-returnable. Please refer to the product page.

Can I exchange an item?
We do not offer exchanges. However, may return an item you do not wish to keep and purchase a new item.


Customers
must contact us in advance of returning items to receive a Return
Authorization Number and appropriate instructions. Returns sent that do
not include Return Authorization will not be accepted. 


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.